Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

We’re Hearthstone Chimney Co., and we’ve been sweeping, repairing, and rebuilding chimneys across Toms River and the surrounding Jersey Shore communities since 1984. That’s over 42 years of standing behind what we do. When we say “done right - and we stand behind it,” we mean exactly that. Our 90-Day Done Right Promise isn’t a slogan on a truck. It’s in writing. No arguing. If something we did isn’t right, we come back and make it right. Period. We plan to be here in Toms River for another thirty years, and you don’t build that kind of staying power by walking away from jobs that need a second look.

Call (609) 303-9679

Every technician we send to your home in Toms River is background-checked and uniformed. Most jobs finish in a single visit. You get no-hassle upfront pricing - the number on the estimate is the number on the invoice. A square deal: no surprises on the bill. That’s how we’ve operated since before half the chimneys in this town were even built.

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. We don’t sign off on a job until it meets the standard we’d hold for our own homes in Toms River. If our work fails to perform as promised within 90 days, we return and correct it at no charge.
• Professional-grade parts and materials only. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no corner-cutting. If a part we installed fails due to our handling or installation, we replace it under our Done Right Promise.
• Complete jobsite cleanup. Chimney work is messy by nature, but your living room shouldn’t be. We contain our work area, protect your floors and furnishings, and leave your Toms River home as clean as we found it. If we missed something, call us - we’ll make it right.
• On-time arrival, every appointment. We’ll be there when we say. If our technician is running behind, you’ll know before you wonder. We respect that your time in Toms River is valuable, and we don’t treat appointments as suggestions.
• Honest, upfront pricing with no hidden charges. The estimate you approve is the final invoice you pay. No phantom fees, no “while we were in there” surprises. We explain what you need, why you need it, and what it costs before we touch a tool.

Our Satisfaction Promise

If you’re not satisfied with our work in Toms River, we want to know. Here’s what happens: you call us at (609) 303-9679. A live person answers - 24 hours a day, 7 days a week. No voicemail maze, no callback queue. You tell us what isn’t right. We schedule a return visit, typically within 48 hours. Our technician arrives, assesses the issue, and fixes it. No paperwork to file, no argument about whether it’s “really” our fault. The K.E.Y.S. values code governs everything we do: Krafted right, Every time, Your home first, Standing behind it.

We’ve honored this promise for four decades. Sometimes that means replacing a chimney cap that didn’t seat perfectly after a hard freeze. Sometimes it means resealing a crown that settled differently than expected. Once in a while, it means admitting we missed something on the first visit and coming back to finish properly. We’ve done all three, and we’ll keep doing them. A company that plans to be in Toms River for thirty more years acts accordingly. We don’t burn relationships over a few hours of rework.

Our Level-2 camera inspections support this promise directly. You get photos you can see and a plain-English verdict - documented like an engineer, explained like a craftsman. If we recommend work, you have visual evidence. If we say something can wait, you have that in writing too. No scare tactics, no phantom problems. Just the truth about your chimney, backed by a guarantee we’ll honor.

Licensed & Insured Backing

Licensing and insurance aren’t decorations on a website - they’re the real guarantee behind every promise we make. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens at your Toms River home, you’re protected. Not “we’ll figure it out” protected. Actually protected, with documentation, with a carrier, with a process.

Chimney work involves heights, combustion systems, and structural components. Mistakes can damage property or worse. Our insurance covers our technicians, our equipment, and your home. Our licensing means we’ve met New Jersey’s requirements for this trade and maintain those standards year after year. Since 1984, we’ve never let either lapse, and we never will.

Here’s what this means practically: when Russell Haines or any of our technicians steps onto your roof in Toms River, you don’t carry the risk. We do. If a tool slips, if a ladder scratches siding, if a repair doesn’t hold - our coverage and our Done Right Promise work together to fix it. No out-of-pocket surprises, no chasing us for months. In writing, no arguing.

We’ve seen too many homeowners in Ocean County learn the hard way what happens when they hire unlicensed or uninsured chimney work. The price looks lower until it doesn’t. We’re not the cheapest option in Toms River, and we don’t try to be. We’re the option that shows up, does the work properly, and stays accountable afterward. That’s the Hearthstone Chimney Co. guarantee. Done right - and we stand behind it.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Toms River since 1984.