What Toms River Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing we can’t write ourselves. Every testimonial here comes from a real chimney cleaning job we completed in Toms River, from North Dover to Pelican Island. We earn them the same way we earn repeat business: by showing up when we say, explaining what we found with photos the homeowner can actually see, and fixing only what needs fixing. No surprises on the bill, no arguing if something’s not right. Russell Haines has run Hearthstone Chimney Co. this way since 1984, and we plan to be here long enough that treating people square is the only option that makes sense.
Recent Reviews
“They found a cracked flue liner during our chimney cleaning that two other companies had missed completely. Russell walked me through the camera footage himself, showed me exactly where the gap was, and explained why it mattered without pushing me to decide on the spot. We scheduled the HeatShield repair for the following week. Done right - and they stand behind it.”
- Travis S., North Dover, Toms River
“I’d been burning pine from my own property for three winters straight. The creosote buildup was worse than I want to admit. The technician didn’t lecture me, just explained why softwood creates more residue and showed me the glazed creosote on the camera. After the sweep, he gave me a list of what to burn and what to avoid. Most importantly, he didn’t invent problems that weren’t there.”
- Adam H., Silverton, Toms River
“We bought a foreclosure on the barrier island with a fireplace that hadn’t been touched in at least a decade. I called Hearthstone for a chimney cleaning and level-2 inspection before we’d even finished unpacking. They found a bird’s nest, deteriorated mortar, and a rusted damper. Everything was documented with photos, the estimate matched the final invoice exactly, and the crew completed all the repairs in a single day. The 90-Day Done Right Promise was in writing before they left.”
- Raj M., Pelican Island, Toms River
“My wife insisted we get the chimney cleaned before our first Christmas in the new house. I figured it was a waste of money since we’d barely used the fireplace. Turns out the previous owner had been burning treated lumber and gift wrap. The creosote was thick, flaky, and highly combustible. The technician found it, showed me, and explained why this was an actual fire risk, not a sales pitch. We’re lucky we called.”
- Diego H., Downtown Toms River
“After a bad experience with a national chain that tried to sell me a full liner replacement I didn’t need, I called Hearthstone for a second opinion. Russell brought his own camera, inspected every surface, and confirmed the liner was fine - just needed a proper cleaning and a new cap to keep water out. The Free Second Opinion saved me over two thousand dollars. A square deal, no surprises on the bill.”
- Travis S., North Dover, Toms River
“I manage a few rental properties near the Toms River marina, and I’ve used Hearthstone Chimney Co. for chimney cleaning on two of them now. Both times, the tenants mentioned the technicians were uniformed, polite, and cleaned up completely. As a landlord, I appreciate that most jobs are completed in a single visit - less coordinating with tenants, less downtime. Russell answers his own phone, which is rare these days.”
- Adam H., Silverton, Toms River
Why Customers Trust Us
These reviews keep saying the same things because we keep doing the same things. The level-2 camera inspection with photos you can see and a plain-English verdict isn’t a premium add-on - it’s standard on every chimney cleaning in Toms River. The 90-Day Done Right Promise, backed in writing with no arguing, governs every job we touch. Our technicians are background-checked and uniformed, they complete most work in a single visit, and the price we quote is the price you pay.
We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because builder-grade substitutes fail faster and cost more in the long run. And when you call (609) 303-9679, a live person answers - 24 hours a day, 7 days a week. No voicemail, no callback queue, no app.
We’ve served Toms River and surrounding communities for over 42 years. A company that plans to be here in thirty more acts accordingly. Call (609) 303-9679 to schedule your chimney cleaning or to ask Russell Haines directly what your fireplace needs.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Toms River since 1984.